Data deleted or disconnected
- Your active user account and sign-in access
- Active authentication tokens
- Device and notification access linked to the active account
- Profile information not subject to a retention requirement
EduCare Pro
Delete Your Account
You can request permanent deletion of your EduCare Pro account and the personal data associated with it.
How to request deletion
- 01Open the EduCare Pro mobile application and sign in to the account you want to delete.
- 02Open your profile or account settings.
- 03Select Delete Account and review the confirmation message.
- 04Confirm the request. You will be signed out and your active access tokens will be revoked.
If you cannot access your account, use the online request form below. Include the email address or phone number registered to the account. We may ask you to verify ownership before processing the request.
Online request
Request account deletion
Use this form if you prefer to submit your request from the web. Submitting it does not reveal whether an account exists for the identifier provided.
Data that may be retained
- Transaction and subscription records required for accounting
- Records needed to prevent fraud, resolve disputes, or comply with law
- Limited backup copies until they are replaced through normal backup cycles
- De-identified or aggregated information that no longer identifies you
What happens next
Deletion begins after your request is confirmed. Information retained for legal, accounting, security, or dispute-resolution purposes is restricted and removed when the applicable retention need ends.
Before deleting
Account deletion is intended to be permanent. You may lose access to courses, exam history, purchases, subscription benefits, and support conversations associated with the account.